Chapter 1. General Provisions

Article 1. Purpose

This agreement aims to stipulate the rights, obligations, duties, responsibilities, and other requirements between WhaTap Labs Inc. (hereinafter referred to as "the Company") and members regarding the use of the monitoring services (hereinafter referred to as "the Service") provided by the Company.

Article 2. Definitions

The definitions of the terms used in this agreement are as follows:

• 1. User: Refers to an individual who uses the sites provided by the Company.
• 2. Member: Refers to an individual who enters into a service contract with the Company and uses the services provided by the Company in accordance with this agreement.
• 3. Service: Refers to the software monitoring service provided as Software as a Service (SaaS).
• 4. Website: Refers to the web page where you can use the services provided by the Company. (www.whatap.io, service.whatap.io)
• 5. Member information: Refers to the mandatory or optional inputs to provide to the Company in order to use the service. ID: Refers to a combination of characters and numbers chosen by a member in email format (test@whatap.io) for member identification and use of services.
• 6. Password: Refers to a combination of characters and numbers chosen by a member for protection of ID.
• 7. Paid service: Refers to the service for which a member must pay a fee to use.
• 8. Free service: Refers to a service that a member can use without paying a fee.
• 9. Trial service: Refers to a paid service that is provided free of charge by the Company for a certain period of time.
• 10. Provision period: Refers to both the temporary free trial period and the period until the end of use after paid subscription.
• 11. Project: As a unit of the WhaTap monitoring service, it is an entity that provides storage, processing, and retrieval of data required for service usage, and allows configuration of service status.

Article 3. Terms and Conditions

• 1. The Website shall post the contents of these Terms and Conditions, the names of the Company and representative, the address of the business location, the telephone number, the e-mail address, the business registration number, and the e-commerce business registration number on the initial service screen (front) of the Website so that users can easily recognize them. However, the content of this agreement and privacy policy can be available to users through the linked screen.
• 2. Before a user consents to the terms and conditions, the Company shall provide a separate linked screen or other means of confirmation so that the user can understand the content of this agreement.
• 3. The content of this agreement is effective upon posting on the site or notifying by other means. This applies to all members who have agreed to the terms and conditions.
• 4. Matters not specified in this agreement and its interpretation shall be governed by the Electronic Commerce Consumer Protection Act and the relevant laws and commercial practices in the guidelines of consumer protection for electronic commerce determined by the Fair Trade Commission.

Article 4 Amendment of Terms and Conditions

• 1. The Company may amend this agreement within the scope not violating related laws for electronic commerce such as the Consumer Protection Act, the Act on Regulation of Terms and Conditions, the Electronic Document and Electronic Transactions Act, and the Act on Promotion of Information and Communication Network Utilization and Information Protection.
• 2. If the Company amends this agreement, it shall provide the corresponding notice on the initial screen of the site, along with the current terms and conditions, specifying the effective date and reasons for the amendment from seven days before the effective date to the day before the effective date. However, if the amendment is disadvantageous to users, the Company shall provide the corresponding notice at least 30 days before the effective date. In this case, it shall provide a clear comparison between the pre-amendment and post-amendment contents, making it easy for users to understand
• 3. If the provider makes an announcement or notice about the revision pursuant to the preceding paragraph, the user shall be deemed to have consented to the revised Terms and Conditions unless the user expresses refusal within 7 days after the effective date of the revised Terms and Conditions from the date of the announcement or notice. If a member does not consent to the revised Terms and Conditions, the member may request to terminate the use contract.

Chapter 2. Service Usage Agreement

Article 5. Establishment of Service Usage Agreement

1. This service usage agreement is established when a user applies for membership and the Company approves the application, after the user has agreed to the terms and conditions and privacy policy in accordance with Article 3.

2. The Company generally approves the user's application for membership. However, the Company may not approve the application or may terminate the service agreement later in the following cases:

• a. False information is provided for membership application.
• b. The application is made using a name other than the real name or using someone else's identity.
• c. If the applicant is under 19 years of age
• d. The applicant for membership violates any provisions specified in other regulations.
• e. If the applicant is in arrears with the Company's other service usage fees
• f. If the applicant has a history of delinquent service usage fees or bad usage in the past
• g. If the applicant intends to use the service for fraudulent purposes
• h. If the application was made with the purpose of hindering the well-being and order of society or public morals and customs
• i. If any other application requirements set by the company are not met
• j. If the user or member violates these Terms and Conditions

Chapter 3. Use of Services

Article 6. Provision of Services

• 1. In principle, the Company provides services 24 hours a day, 7 days a week. However, the Company may exceptionally limit the use of the Service in whole or in part if it is necessary for the Company to inspect the facilities or if there is an obstacle to the provision of the Service due to unavoidable circumstances such as equipment failure or spike in use of the Service.
• 2. If it is essential for the provision of the Service, the Company may conduct regular inspections, and the schedule shall be notified to the Member or announced on the Service website.
• 3. The information or data stored by the Member using the service provided by the Company is owned or managed by the Member, and the Company does not access it without the Member’s consent.
• 4. The Company grants all members a 15-day "trial" period to use the service free of charge. After that period, Members may continue to use the service by converting the project to a paid subscription. If you do not convert to a paid service, some features may be limited, and it is changed to the “limited use” state. As for the “limited use” projects, all data collected 7 days after the state change may be deleted.
• 5. The Company may access trial projects to support Members using free services, and may contact them (via email, phone call, or text message) for technical support, training, and product explanation during the trial period and up to 15 days from the trial end date.

Article 7. Suspension of Services

1. The Company may discontinue the provision of the Service in the following cases.

• a. In the event of unavoidable reasons such as termination/cancellation of contracts between the Company and third parties related to the provision of services, facility repairs, and other maintenance work
• b. When there is a risk of disruption to the normal operation of the Service due to a national emergency, facility defects, or a surge in the use of the Service, and so on
• c. When the Company is unable to provide stable services substantially due to unavoidable reasons such as natural disasters, and so on
• d. If the telecommunication service provider (specified in the Telecommunications Business Act) suspends the telecommunications service
• e. When the service provision period has elapsed
• f. When a Member is in arrears with the usage fee for 3 months in a row

2. In the event of any of the matters specified in Paragraph 1, Item a above, the Company may notify the Members in advance and announce the suspension of the Service by posting it on the Service access screen or the Service website. However, this shall not apply if prior notice is not possible due to interruption of the Service due to reasons beyond the Company's control (unintentional or non-negligent equipment failure, system failure, and so on).

3. The Company may suspend the Service without prior notice for the matters specified in Paragraph 1, Item b, Item c, and Item d above.

Article 8. Termination of Service Use

1. The member may cancel the paid contract without charge within 7 days after converting to the paid service.

2. Members may apply for termination of service use at any time. However, if you cancel the paid contract after those 7 days, you will be charged for service usage.

3. The Company shall notify Members of any payment arrears lasting two consecutive months. If payments remain overdue for three consecutive months, the Company may restrict project usage. If the Member neither pays the overdue fees nor provides an explanation within three months after the restriction, the Company may terminate the Service and delete the Member's data.

Article 9. Provision and Management of Member Information

1. The Company is committed to processing personal information of the users and Members safely. You can see the details thereof in the privacy policy.

Article 10. Obligations of Company

1. The Company shall not engage in any act prohibited by laws and these Terms and Conditions or contrary to public order and morals and shall do its best to provide the Service continuously and reliably in accordance with these Terms and Conditions.

2. The Company shall not access or process the Member's information related to the Service for purposes outside the scope of these Terms and Conditions. However, the Company may access and review the Member's information with the Member's consent when access is necessary for the smooth provision of the Service, such as troubleshooting or protecting Member information.

3. The Company shall have a security system in place to protect Members' personal information so that Members can use the Service safely in accordance with the Personal Information Protection Act and applicable laws and regulations.

4. In order to operate the Service smoothly, the Company may collect and store Members' personal information in accordance with the privacy policy posted on the Service website. The Company shall not provide the Members’ personal information to any third party without Members' consent. However, exceptions may apply when courts or other judicial authorities request Member personal information through warrants for investigative purposes in accordance with relevant laws and regulations.

5. The Company shall not send unsolicited commercial emails to Members.

Article 11. Member Obligations

1. When a member uses the Company's Service, the member shall not engage in any of the following acts.

• a. Registering false information when applying for service membership or entering payment information
• b. Stealing another person's identity or impersonating another person, as well as falsely stating relationships with others
• c. Replicating, transmitting, or posting information (including computer programs) prohibited by related laws and regulations
• d. Posting or sending by email or message, any materials containing software viruses and other computer codes, files, and programs intended to interfere with or destroy normal operation of computer software, hardware, and telecommunication equipment
• e. Using the service for commercial purposes without the Company’s consent
• e. Including objects containing personal information (transactions, logs, SQL parameters, etc.) in monitoring targets

2. Members shall comply with relevant laws, separate agreements, these terms and conditions, as well as notices and notifications provided by the Company, and shall not engage in any activities that interfere with the Company's business.

3. Before subscription, members shall carefully review the terms and conditions for use and the transaction conditions for the product provided by the Company. The member is responsible for all losses and damages incurred by applying for subscription without checking, unless it is attributed to the Company's fault.

4. Subscribed members shall pay the service fees within the payment due date.

Chapter 4. Copyright and Dispute Resolution

Article 12. Ownership of Copyright and Restrictions on Use

1. Copyrights and other intellectual property rights for the works created by the Company belong to the Company.

2. Without prior consent of the Company, users shall not, for commercial purposes, replicate, transmit, publish, distribute, broadcast, or use the information obtained through the service for which intellectual property rights belong to the Company.

3. In the event that the Company uses the copyrights belonging to users in accordance with an agreement, the Company shall notify individual users.

Article 13. Governing Law

1. Lawsuits regarding electronic commerce disputes between the Company and a user shall be based on the user's address at the time of filing. If there is no address, the lawsuit shall be under the exclusive jurisdiction of the district court of the user's place of residence. However, if the address or residence of the user is unclear at the time of filing, or the user resides abroad, the lawsuit shall be filed in the court with jurisdiction under the Civil Procedure Act.

2. These terms and conditions and this service shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions,, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.

3. Lawsuits filed between the Company and the User regarding these Terms and Conditions or the Service shall be governed by Korean laws.

Chapter 5. Service Level Agreement (SLA)

Article 14. SLA Overview

1. The "Availability Standards" of the WhaTap service refer to the availability in which authenticated users can log in to the WhaTap service and access monitoring data.

2. The Company provides a service level of 99.8% in accordance with the availability criteria set forth in the “Availability Standards.”

3. SLA does not apply to services provided without charge, such as free services, trial services, and beta tests provided by the Company.

Article 15. SLA Details

1. The Company shall do its best to guarantee the availability of at least 99.8% in accordance with the SLA criteria based on the “Availability Standards.”

2. The following items are excluded from the SLA calculation.

• a. Partial error in the Service due to one or more exceptions
• b. Unavailability during scheduled maintenance periods
• c. Force majeure events and calamities
• d. Issues with customer applications, equipment, software, or third-party services, or issues arising from customer's use in violation of this Agreement or in a manner inconsistent with the documentation
• e. Suspension, limitation, and termination of the Service by the customer

3. If the Service fails to meet SLA criteria, the Company shall provide service credits as compensation, calculated as a percentage of the previous month's usage fee based on the difference between the total permitted downtime for the month and the actual downtime of the month, as follows:

Article 16. Company's Actions

1. If the Company fails to comply with the SLA, compensation (service credits) will be provided to the User in accordance with Paragraph 1.

2. Implement all security measures that the Company will take to ensure compliance with the SLA.

3. The Company will regularly review the SLA.

Effective date: February 1, 2025

Chapter 1 General Rules

Article 1 (Purpose)

The purpose of these Terms and Conditions is to stipulate the rights, obligations and responsibilities and other necessary matters between the Company and the Member in connection with the use of the monitoring service (hereinafter referred to as the "Service") provided by WhaTap Labs Inc. (hereinafter referred to as the "Company").

Article 2 (Definition of Terms)

The definitions of the terms used in this Agreement are as follows.

• 1. User: A person who uses the site provided by the Company.
• 2. Member: A person who concludes a use contract with the Company in accordance with these Terms and Conditions and uses the services provided by the Company.
• 3. Service: refers to the software monitoring service provided as SaaS. It is provided as a site and mobile application (android, ios).
• 4. Site: A web page where you can use the services provided by the Company. (www.whatap.io)
• 5. member information: refers to the required or optional input information set by the Company to use the Service.
• 6. ID: A combination of letters and numbers set by the member in the form of an email ([test@whatap.io](mailto:test@whatap.io)) to identify the member and use the service.
• 7. Password: A combination of letters and numbers set by the member to protect his/her ID.
• 8. Paid service: means a service that a member pays a separate fee to use the service.
• 9. Free service: means a service that a member can use without paying a separate fee to use the service./li>

Article 3 (Specification of Terms)

• 1.The Site shall post the contents of these Terms and Conditions, the name of the company and representative, the address of the business location, telephone number, facsimile transmission number (FAX), e-mail address, business registration number, e-commerce business registration number, and personal information manager on the initial service screen (front) of the Site so that users can easily recognize them. However, the contents of the Terms and Privacy Policy may be viewed by the user through a connected screen.
• 2.The Company seeks confirmation from the user by providing a separate connection screen so that the user can understand the contents of the Terms before agreeing to the Terms.
• 3.The contents of this Agreement shall be posted on the site or otherwise notified, and shall be effective for all members who agree to this Agreement.
• 4.Matters not provided for in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Guidelines for Consumer Protection in Electronic Commerce set by the Fair Trade Commission, and related laws and regulations or correlative cases.

Article 4 (Change of Terms)

• 1.The Company may amend these Terms to the extent that it does not violate the relevant laws, such as the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Basic Act on Electronic Documents and Electronic Transactions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
• 2.If the Company revises the Terms, it shall specify the date of application and the reason for the revision and notify it on the initial screen of the site along with the current Terms from 7 days before the date of application to the day before the date of application. However, if the Company changes the contents of the terms and conditions to the disadvantage of users, it shall be notified with a grace period of at least 30 days. In this case, the site will clearly compare the contents before the revision and the contents after the revision to make it easy for users to understand
• 3.If the Company makes an announcement or notice pursuant to the preceding paragraph and clearly notifies the member that he/she shall be deemed to have approved the revised terms unless he/she expresses his/her refusal by 7 days after the effective date of the revised terms from the date of the announcement or notice, but the member does not express his/her intention, he/she shall be deemed to have approved the revised terms. If the member does not agree to the revised terms, the member may terminate the use contract

Chapter 2 Service Use Agreement

Article 5 (Establishment of Service Use Agreement)

1.The service use contract shall be established when the user applies for membership after agreeing to the terms of use and personal information processing policy pursuant to Article 3, and the company approves the use.ㅋ

2.The Company shall approve the use of the service in principle for the user's application for membership. However, the Company may not approve the application corresponding to the following items or terminate the use contract afterwards.

• a. If the user registers false information when applying for membership
• b. If you apply for membership using a name that is not your real name or the name of another person
• c. If a child under the age of 14 does not obtain the consent of a legal representative when entering personal information prescribed by the Act on Promotion of Information and CommunicationsNetwork Utilization and Information Protection, etc.
• d. If the applicant for membership has applied for membership in violation of other stipulated matters
• e. If the applicant is in arrears with the company's other service usage fees
• f. If the applicant has a history of delinquent service usage fees or bad usage in the past
• g. if the applicant intends to use the service for fraudulent purposes
• h. in case of application for the purpose of hindering the well-being and order of society or public morals and customs
• i. If other application requirements set by the company are incomplete

Chapter 3 Use of Services

Article 6. Provision of Services

• 1.In principle, the Company provides services 24 hours a day, 7 days a week. However, the Company may exceptionally limit the use of the Service in whole or in part if it is necessary for the Company to inspect the facilities, or if there is an obstacle to the provision of the Service due to unavoidable circumstances such as equipment failure or excessive use of the Service.
• 2.If it is essential for the provision of the Service, the Company may conduct regular inspections, and the schedule shall be notified to the Customer or announced on the Service website.
• 3.The information or data stored by the customer using the service provided by the company is owned or managed by the customer, and the company does not access it without the customer's consent.
• 4.The Company grants all members a 15-day "trial" period to use the free service. After that period, Members may continue to use the Paid Services by converting to a paid subscription. If you do not convert to a paid service, some features may be limited or your data may be deleted.

Article 7. Suspension of Services

1.The Company may discontinue the provision of the Service in the following cases.

• 1. in the event of unavoidable reasons such as termination/termination of contracts between the Company and third parties related to the provision of services, facility repairs and other maintenance work
• 2. when there is a risk of disruption to the normal operation of the Service due to a national emergency, facility defects, or a surge in the use of the Service, etc
• 3. If the Company is unable to provide substantially stable services due to unavoidable reasons such as natural disasters, etc
• 4. If the telecommunications service provider (specified in the Telecommunications Business Act) suspends the telecommunications service
• 5. If the period for providing free services has elapsed

2. The Company may notify the Customer in advance of the suspension of the Service in the event of any of the matters specified in Paragraph 1, Item 1 above, and may announce the suspension of the Service by posting it on the Service access screen or the Service website. However, this shall not apply if prior notice is not possible due to interruption of the Service due to reasons beyond the Company's control (intentional, non-negligent equipment failure, system failure, etc).

3. The Company may suspend the Service without prior notice for the matters specified in Paragraph 1, Item 2, Item 3, and Item 4 above.

Article 8. Termination of Service Use

1. The member may cancel the paid contract without charge within 7 days after the conversion of the paid service.

2. Members may apply for termination of service use at any time. However, if you cancel the paid contract after 7 days, you will be charged for service usage.

Article 9. Provision and Management of Member Information

1.When collecting personal information of users, the Company collects the minimum amount of personal information to the extent necessary to provide the service

2.The Company shall notify the user of the purpose of collecting and using the user's personal information and obtain the user's consent

3.The Company shall not use the collected personal information for any purpose other than the purpose, and if a new purpose of use occurs or is provided to a third party, the Company shall notify the user of the purpose at the stage of use and provision and obtain the user's consent. However, exceptions shall be made in cases where the relevant laws and regulations stipulate otherwise

4.If the Company is required to obtain the user's consent under Paragraphs 2 and 3, the Company shall specify or notify in advance the matters stipulated in Article 22, Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, including the identity of the person in charge of personal information management (affiliation, name, and telephone number, and other contact information), the purpose of collecting and using the information, and the matters related to the provision of information to third parties (recipient, purpose of provision, and content of information to be provided), and the user may withdraw this consent at any time

5.The user may request access to and correction of errors in his/her personal information held by the Company at any time, and the Company shall be obligated to take necessary measures without delay. If the user requests the correction of an error, the Company shall not use the personal information until the error is corrected.

6.The Company shall limit the number of persons handling the User's personal information to a minimum in order to protect personal information, and shall assume all responsibility for any damages caused by the loss, theft, leakage, provision to a third party without consent, falsification, etc. of the User's personal information, including credit cards, bank accounts, etc

7.The Company or a third party that has received personal information from the Company shall destroy the personal information without delay when the purpose of collecting the personal information or the purpose of receiving the personal information has been fulfilled

8.The Company does not set the consent field for the collection, use, and provision of personal information to be selected in advance. In addition, the Company specifically specifies the services that are restricted when the user refuses to consent to the collection, use, and provision of personal information, and does not restrict or refuse to provide services such as membership based on the refusal to consent to the collection, use, and provision of personal information that is not a mandatory collection item

Article 10. (Obligations of the Company)

1.The Company shall not engage in any act prohibited by laws and regulations or contrary to public order and morals, and shall do its best to provide the Service continuously and reliably in accordance with these Terms of Use.

2.The Company shall not access or process the Customer's information related to the Service for purposes other than the Terms of Use; however, if access is necessary for the smooth provision of the Service, such as handling disorders and protecting the Customer's information, the Company may access the Customer's information with the Customer's consent to understand the contents.

3.The Company shall have a security system to protect members' personal information (including credit information) so that members can use the service safely in accordance with the Personal Information Protection Act and related laws and regulations.

4.In order to operate the Service smoothly, the Company may collect and store Customer's personal information in accordance with the privacy policy posted on the Service website. The Company shall not provide the Customer's personal information to any third party without the Customer's consent; however, exceptions may be made when the Company is requested to provide the Customer's personal information through a warrant issued by a court or other judicial organization for the purpose of investigation, etc. in accordance with relevant laws and regulations.

5.The company does not send commercial e-mails for commercial purposes that the member does not want.

Article 11. (Obligations of Members)

1.When a member uses the Company's services, the member shall not engage in any of the following acts.

• a. registering false information when applying for service membership or entering payment information
• b. stealing other people's information or pretending to be other people and misrepresenting their relationship with other people
• c. reproducing, transmitting, or posting information (including computer programs) whose transmission or posting is prohibited by applicable laws and regulations
• d. posting materials containing software viruses or any other computer code, files, or programs designed to interrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment, or sending email, messages, etc
• e. use the service for commercial purposes without the consent of the company

2.Members shall comply with relevant laws and regulations, separate agreements, these Terms of Service, notices and notifications notified by the Company in connection with the Service, and shall not engage in any other behavior that interferes with the Company's business.

3.Before applying for the paid service, the member must check the terms and conditions of use and transaction of the products provided by the company before applying. The member shall be responsible for all losses and damages caused by applying for the paid service without checking this, unless the reason for the company's responsibility is recognized.

4.Members who use paid services must pay the usage fee within the due date.

Chapter 4 Copyright and Dispute Resolution

Article 12 (Attribution of Copyright and Restrictions on Use)

1. Copyright and other intellectual property rights for works created by the Company shall belong to the Company.

2. The user shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use the information obtained by using the service for commercial purposes or cause a third party to use the information to which the intellectual property rights belong to the company without the prior consent of the company.

3. The company shall notify the user if it uses the copyright belonging to the user under the agreement.

Article 13 (Governing Law)

1. Lawsuits regarding e-commerce disputes between the Company and the User shall be governed by the User's address at the time of filing, and if there is no address, the district court having jurisdiction over the residence shall have exclusive jurisdiction. However, if the user's address or residence is not clear at the time of filing, or if the user is a foreign resident, it shall be filed with the competent court under the Civil Procedure Act.

2. These Terms and Services are subject to the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

3. Lawsuits filed between the Company and the User regarding these Terms and Conditions or the Service shall be governed by the laws of Korea.

Chapter 5 Service Level Agreement (SLA)

Article 14 (SLA Overview)

1.Chapter 5 is a systematic agreement that specifies the criteria for measuring the performance of the Service and the remedies or penalties if the agreed service level is not achieved.

2.By agreeing to these Terms, you are deemed to agree to the terms of the SLA

3.If a product is not charged for use for reasons such as beta testing or is a free section of a paid product, the SLA does not apply to free products that do not require a separate fee.

Article 15 (SLA Details)

The Company guarantees uptime and data availability of at least 99.7% for the Services.

• Failure: When the Service is inaccessible or significantly slower for users.
• Downtime: refers to the sum of the monthly downtime.
• Uptime: 100 * [1 - { Service inaccessible time in minutes / Total time in minutes for the month}]
• Apdex: (Number of satisfied + (Number of allowed * 0.5)) / Total number of requests
• Monthly Fee: refers to the actual amount the Member pays to the Company for using the Service.

Article 16 (Company's Actions)

a.Service credit refers to the amount deducted from the next month's usage fee.

2.implement all security measures that the Company will take to ensure compliance with the SLA.

3.the Company will regularly review the SLA and all Key Performance Indicators (KDIs).

Effective date: March 22, 2023

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