The purpose of these Terms and Conditions is to stipulate the rights, obligations and responsibilities and other necessary matters between the Company and the Member in connection with the use of the monitoring service (hereinafter referred to as the "Service") provided by WhaTap Labs Inc. (hereinafter referred to as the "Company").
The definitions of the terms used in this Agreement are as follows.
1. User: A person who uses the site provided by the Company.
2. Member: A person who concludes a use contract with the Company in accordance with these Terms and Conditions and uses the services provided by the Company.
3. Service: refers to the software monitoring service provided as SaaS. It is provided as a site and mobile application (android, ios).
4. Site: A web page where you can use the services provided by the Company. (www.whatap.io)
5. member information: refers to the required or optional input information set by the Company to use the Service.
6. ID: A combination of letters and numbers set by the member in the form of an email ([[email protected]](mailto:[email protected])) to identify the member and use the service.
7. Password: A combination of letters and numbers set by the member to protect his/her ID.
8. Paid service: means a service that a member pays a separate fee to use the service.
9. Free service: means a service that a member can use without paying a separate fee to use the service.
1.The Site shall post the contents of these Terms and Conditions, the name of the company and representative, the address of the business location, telephone number, facsimile transmission number (FAX), e-mail address, business registration number, e-commerce business registration number, and personal information manager on the initial service screen (front) of the Site so that users can easily recognize them. However, the contents of the Terms and Privacy Policy may be viewed by the user through a connected screen.
2.The Company seeks confirmation from the user by providing a separate connection screen so that the user can understand the contents of the Terms before agreeing to the Terms.
3.The contents of this Agreement shall be posted on the site or otherwise notified, and shall be effective for all members who agree to this Agreement.
4.Matters not provided for in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Guidelines for Consumer Protection in Electronic Commerce set by the Fair Trade Commission, and related laws and regulations or correlative cases.
1.The Company may amend these Terms to the extent that it does not violate the relevant laws, such as the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Basic Act on Electronic Documents and Electronic Transactions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
2.If the Company revises the Terms, it shall specify the date of application and the reason for the revision and notify it on the initial screen of the site along with the current Terms from 7 days before the date of application to the day before the date of application. However, if the Company changes the contents of the terms and conditions to the disadvantage of users, it shall be notified with a grace period of at least 30 days. In this case, the site will clearly compare the contents before the revision and the contents after the revision to make it easy for users to understand.
3.If the Company makes an announcement or notice pursuant to the preceding paragraph and clearly notifies the member that he/she shall be deemed to have approved the revised terms unless he/she expresses his/her refusal by 7 days after the effective date of the revised terms from the date of the announcement or notice, but the member does not express his/her intention, he/she shall be deemed to have approved the revised terms. If the member does not agree to the revised terms, the member may terminate the use contract.
1.The service use contract shall be established when the user applies for membership after agreeing to the terms of use and personal information processing policy pursuant to Article 3, and the company approves the use.
2.The Company shall approve the use of the service in principle for the user's application for membership. However, the Company may not approve the application corresponding to the following items or terminate the use contract afterwards.
a. If the user registers false information when applying for membership
b. If you apply for membership using a name that is not your real name or the name of another person
c. If a child under the age of 14 does not obtain the consent of a legal representative when entering personal information prescribed by the Act on Promotion of Information and Communications
Network Utilization and Information Protection, etc.
d. If the applicant for membership has applied for membership in violation of other stipulated matters
e. If the applicant is in arrears with the company's other service usage fees
f. If the applicant has a history of delinquent service usage fees or bad usage in the past
g. if the applicant intends to use the service for fraudulent purposes
h. in case of application for the purpose of hindering the well-being and order of society or public morals and customs
i. If other application requirements set by the company are incomplete
1.In principle, the Company provides services 24 hours a day, 7 days a week. However, the Company may exceptionally limit the use of the Service in whole or in part if it is necessary for the Company to inspect the facilities, or if there is an obstacle to the provision of the Service due to unavoidable circumstances such as equipment failure or excessive use of the Service.
2.If it is essential for the provision of the Service, the Company may conduct regular inspections, and the schedule shall be notified to the Customer or announced on the Service website.
3.The information or data stored by the customer using the service provided by the company is owned or managed by the customer, and the company does not access it without the customer's consent.
4.The Company grants all members a 15-day "trial" period to use the free service. After that period, Members may continue to use the Paid Services by converting to a paid subscription. If you do not convert to a paid service, some features may be limited or your data may be deleted.
1.The Company may discontinue the provision of the Service in the following cases.
1. in the event of unavoidable reasons such as termination/termination of contracts between the Company and third parties related to the provision of services, facility repairs and other maintenance work
2. when there is a risk of disruption to the normal operation of the Service due to a national emergency, facility defects, or a surge in the use of the Service, etc.
3. If the Company is unable to provide substantially stable services due to unavoidable reasons such as natural disasters, etc.
4. If the telecommunications service provider (specified in the Telecommunications Business Act) suspends the telecommunications service.
5. If the period for providing free services has elapsed
2.The Company may notify the Customer in advance of the suspension of the Service in the event of any of the matters specified in Paragraph 1, Item 1 above, and may announce the suspension of the Service by posting it on the Service access screen or the Service website. However, this shall not apply if prior notice is not possible due to interruption of the Service due to reasons beyond the Company's control (intentional, non-negligent equipment failure, system failure, etc.
3.The Company may suspend the Service without prior notice for the matters specified in Paragraph 1, Item 2, Item 3, and Item 4 above.
1.The member may cancel the paid contract without charge within 7 days after the conversion of the paid service.
2.Members may apply for termination of service use at any time. However, if you cancel the paid contract after 7 days, you will be charged for service usage.
1.When collecting personal information of users, the Company collects the minimum amount of personal information to the extent necessary to provide the service.
2.The Company shall notify the user of the purpose of collecting and using the user's personal information and obtain the user's consent.
3.The Company shall not use the collected personal information for any purpose other than the purpose, and if a new purpose of use occurs or is provided to a third party, the Company shall notify the user of the purpose at the stage of use and provision and obtain the user's consent. However, exceptions shall be made in cases where the relevant laws and regulations stipulate otherwise.
4.If the Company is required to obtain the user's consent under Paragraphs 2 and 3, the Company shall specify or notify in advance the matters stipulated in Article 22, Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, including the identity of the person in charge of personal information management (affiliation, name, and telephone number, and other contact information), the purpose of collecting and using the information, and the matters related to the provision of information to third parties (recipient, purpose of provision, and content of information to be provided), and the user may withdraw this consent at any time.
5.The user may request access to and correction of errors in his/her personal information held by the Company at any time, and the Company shall be obligated to take necessary measures without delay. If the user requests the correction of an error, the Company shall not use the personal information until the error is corrected.
6.The Company shall limit the number of persons handling the User's personal information to a minimum in order to protect personal information, and shall assume all responsibility for any damages caused by the loss, theft, leakage, provision to a third party without consent, falsification, etc. of the User's personal information, including credit cards, bank accounts, etc.
7.The Company or a third party that has received personal information from the Company shall destroy the personal information without delay when the purpose of collecting the personal information or the purpose of receiving the personal information has been fulfilled.
8.The Company does not set the consent field for the collection, use, and provision of personal information to be selected in advance. In addition, the Company specifically specifies the services that are restricted when the user refuses to consent to the collection, use, and provision of personal information, and does not restrict or refuse to provide services such as membership based on the refusal to consent to the collection, use, and provision of personal information that is not a mandatory collection item.
1.The Company shall not engage in any act prohibited by laws and regulations or contrary to public order and morals, and shall do its best to provide the Service continuously and reliably in accordance with these Terms of Use.
2.The Company shall not access or process the Customer's information related to the Service for purposes other than the Terms of Use; however, if access is necessary for the smooth provision of the Service, such as handling disorders and protecting the Customer's information, the Company may access the Customer's information with the Customer's consent to understand the contents.
3.The Company shall have a security system to protect members' personal information (including credit information) so that members can use the service safely in accordance with the Personal Information Protection Act and related laws and regulations.
4.In order to operate the Service smoothly, the Company may collect and store Customer's personal information in accordance with the privacy policy posted on the Service website. The Company shall not provide the Customer's personal information to any third party without the Customer's consent; however, exceptions may be made when the Company is requested to provide the Customer's personal information through a warrant issued by a court or other judicial organization for the purpose of investigation, etc. in accordance with relevant laws and regulations.
5.The company does not send commercial e-mails for commercial purposes that the member does not want.
1.When a member uses the Company's services, the member shall not engage in any of the following acts.
a. registering false information when applying for service membership or entering payment information
b. stealing other people's information or pretending to be other people and misrepresenting their relationship with other people
c. reproducing, transmitting, or posting information (including computer programs) whose transmission or posting is prohibited by applicable laws and regulations
d. posting materials containing software viruses or any other computer code, files, or programs designed to interrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment, or sending email, messages, etc.
e. use the service for commercial purposes without the consent of the company
2.Members shall comply with relevant laws and regulations, separate agreements, these Terms of Service, notices and notifications notified by the Company in connection with the Service, and shall not engage in any other behavior that interferes with the Company's business.
3.Before applying for the paid service, the member must check the terms and conditions of use and transaction of the products provided by the company before applying. The member shall be responsible for all losses and damages caused by applying for the paid service without checking this, unless the reason for the company's responsibility is recognized.
4.Members who use paid services must pay the usage fee within the due date.
1. Copyright and other intellectual property rights for works created by the Company shall belong to the Company.
2. The user shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use the information obtained by using the service for commercial purposes or cause a third party to use the information to which the intellectual property rights belong to the company without the prior consent of the company.
3. The company shall notify the user if it uses the copyright belonging to the user under the agreement.
1. Lawsuits regarding e-commerce disputes between the Company and the User shall be governed by the User's address at the time of filing, and if there is no address, the district court having jurisdiction over the residence shall have exclusive jurisdiction. However, if the user's address or residence is not clear at the time of filing, or if the user is a foreign resident, it shall be filed with the competent court under the Civil Procedure Act.
2. These Terms and Services are subject to the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
3. Lawsuits filed between the Company and the User regarding these Terms and Conditions or the Service shall be governed by the laws of Korea.
1.Chapter 5 is a systematic agreement that specifies the criteria for measuring the performance of the Service and the remedies or penalties if the agreed service level is not achieved.
2.By agreeing to these Terms, you are deemed to agree to the terms of the SLA.
3.If a product is not charged for use for reasons such as beta testing or is a free section of a paid product, the SLA does not apply to free products that do not require a separate fee.
The Company guarantees uptime and data availability of at least 99.7% for the Services.
| SLA | Service Credits |
|---|---|
| < 99.7% | 5% of monthly fee |
| < 99.5% | 10% of monthly fee |
| < 99.0% | 20% of monthly fee |
| < 98.0% | 30% of monthly fee |
| < 95.0% | 100% of monthly fee |
If the Company fails to comply with the SLA, compensation (service credit) will be paid to the User in accordance with these Terms.
a.Service credit refers to the amount deducted from the next month's usage fee.
2.implement all security measures that the Company will take to ensure compliance with the SLA.
3.the Company will regularly review the SLA and all Key Performance Indicators (KDIs).
These terms are effective as of March 22, 2023.