Adira Finance, one of Indonesia's leading financing companies headquartered in Jakarta, operates a vast network of approximately 200 branches nationwide. As a financial institution where trust and speed are paramount, ensuring the reliability and continuity of their applications is mission-critical. However, maintaining stability across such an extensive network presented significant operational hurdles, particularly regarding cost efficiency and real-time visibility during peak traffic periods.

To address these challenges, the IT Operations team at Adira Finance, led by Rikimas Baswadi, sought a modern monitoring solution capable of adapting to their evolving infrastructure. After a rigorous evaluation of various tools, they selected WhaTap. WhaTap stood out for its adaptability to modern environments like Kubernetes, its cost-effectiveness, and its powerful real-time tracking features.

In this article, we will examine the critical challenges Adira Finance faced, the strategic reasons behind choosing WhaTap, and the quantitative and qualitative outcomes achieved since adoption.

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Challenges: The 3 main challenges Adira Finance faced

Rikimas Baswadi and his team understood that application stability directly correlates with customer satisfaction and business continuity. However, they faced persistent obstacles in ensuring seamless operations. There were 3 main challenges that needed immediate addressing:

Instability During Peak Business Hours

‍The most critical challenge was maintaining application availability during high-traffic windows. During peak office hours, the system frequently experienced slowdowns or delays, which threatened to render essential applications unusable. For a financial services provider with 200 branches relying on these systems, any downtime or latency had a direct and immediate impact on business operations and user experience.

Need for Real-Time, End-to-End Visibility

‍Adira Finance required a solution that could provide granular visibility into their traffic. They lacked a tool that could effectively monitor active transactions in real-time from the database level all the way to the end-user. Without this "Active Transaction" view, identifying the root cause of bottlenecks during traffic surges was reactive rather than proactive.

Operational Cost Inefficiency

‍Expanding their monitoring coverage to more endpoints was a strategic goal, but cost was a limiting factor. The team needed a solution that could scale with their infrastructure without inflating the IT budget. They sought to consolidate multiple fragmented tools into a single, unified platform to drive cost efficiency while maximizing coverage.

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Solution: Modernizing IT Operations with WhaTap

To solve these issues, Adira Finance evaluated several monitoring applications. WhaTap was selected not only for its technical capabilities but also for its adaptability to modern technologies like Kubernetes and its strong local support.

Real-Time Monitoring with Active Transaction & Hit Map

‍WhaTap’s 'Active Transaction' feature became the cornerstone of Adira’s monitoring strategy. This allowed the IT team to monitor all traffic in real-time, providing end-to-end visibility from the backend database to the frontend user experience. Additionally, features like the 'Hit Map' and 'Remote HTTP Call' enabled them to instantly visualize the impact of any specific issue, transforming how they detected and analyzed system anomalies.

Seamless Implementation and Technical Support

‍The adoption process, which took approximately 3 to 6 months, was characterized by deep collaboration. Adira Finance received full support from WhaTap’s principal team and local partners. This was particularly crucial when overcoming compatibility challenges with specific legacy applications (IIS). WhaTap’s active involvement in troubleshooting and ensuring compatibility demonstrated a partnership that went beyond simple vendor-client relationships.

Consolidation into a Single Tool

‍Adira Finance was able to streamline its toolset. By replacing or combining various fragmented monitoring tools into WhaTap’s all-in-one platform, they simplified their operational workflow. This consolidation not only reduced the complexity of their IT environment but also played a significant role in driving cost efficiency.

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Outcomes: Quantitative outcomes that Adira Finance has achieved

Since adopting WhaTap, Adira Finance has significantly optimized its IT operations, achieving remarkable cost savings and stability. The key outcomes are as follows:

40-50% Reduction in Operational Costs

‍The most significant quantitative achievement was in cost efficiency. By leveraging WhaTap’s competitive pricing structure and consolidating tools, Adira Finance achieved an estimated 40-50% reduction in monitoring-related costs. This efficiency allowed them to reinvest the savings into expanding their monitoring coverage, significantly increasing the number of monitored endpoints without exceeding their budget.

Risk Mitigation and ROI

‍From an IT perspective, the Return on Investment (ROI) was evident in business continuity. Rikimas Baswadi estimates that WhaTap helps mitigate 20-30% of potential losses that could arise from system failures during critical working hours. By ensuring system continuity, WhaTap safeguards the company’s revenue stream against the risks of downtime.

Enhanced Response Speed and User Satisfaction

‍Qualitatively, the team’s ability to respond to issues has become much faster. With 24/7 monitoring and instant alerts, the IT team can resolve problems before they impact the 200 branches. This stability has directly translated into higher satisfaction for branch users, ensuring that systems remain seamless and responsive even during the busiest peak hours.

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Conclusion: A Strategic Partnership for Future Growth

WhaTap has proven to be an essential asset for Adira Finance, driving both technical excellence and financial prudence. The solution has empowered Adira to monitor more endpoints while spending less, proving that scalability and cost-efficiency can coexist.

Looking ahead, Adira Finance plans to continue expanding the number of endpoints monitored by WhaTap to further optimize operational efficiency. As Rikimas Baswadi noted, "There is a high possibility that I will recommend WhaTap to our partners... primarily due to its cost efficiency and the various useful features." WhaTap will continue to support Adira Finance’s vision of providing reliable, high-availability financial services to millions of Indonesians.